FAQ – QUA BOXES

FAQ

1. What is QUABOXES?

QUABOXES is a curated gift box service designed to bring joy and delight to special occasions. Our thoughtfully crafted gift boxes feature a variety of high-quality items, ranging from luxurious self-care products to delightful treats, creating the perfect gift-giving experience.

2. How does QUABOXES work?

Browse our selection of themed gift boxes on our website. Once you find the perfect box, simply add it to your cart and proceed to checkout. You can include a personalized message, and we'll take care of the rest. We handle the curation, packaging, and delivery, ensuring a hassle-free and delightful experience for both gift senders and recipients.

3. Can I customize my gift box?

Absolutely! Check out our Personalization Shop!

4. How can I track my order?

Once your order is processed and shipped, you'll receive a confirmation email with a tracking number. Use this number to track the delivery status of your QUABOXES gift box.

5. Do you offer international shipping?

At the moment, we only offer shipping within US. We are actively exploring options to expand our shipping locations, so please check back for updates.

6. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payment processing for a worry-free shopping experience.

7. Can I include a personalized message with my gift box?

Absolutely! During the checkout process, you'll have the option to include a personalized message. This adds a special touch to your gift and lets the recipient know how much you care.

8. How can I contact customer support?

For any inquiries, issues, or assistance, please reach out to our customer support team at hello@quaboxes.com. We strive to respond promptly and ensure your satisfaction.

9. What is your return policy?

We want you to be completely satisfied with your QUABOXES experience. If you encounter any issues with your order, please contact our customer support team within 7 days of receiving your gift box, and we'll work to address your concerns.

10. How can I stay updated on new releases and promotions?

Subscribe to our newsletter to receive updates on new gift box releases, promotions, and exclusive offers. You can find the subscription option on our homepage.

Thank you for choosing QUABOXES for your gifting needs! If you have any additional questions, feel free to reach out to our customer support team.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Do you ship to my area? Do you ship to my area?

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

Do you offer warranty for your products? Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Do you offer extended warranty? Do you offer extended warranty?

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

How much does extended warranty cost? How much does extended warranty cost?

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Due to the nature of our products, all sales are final.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question

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